Terms of Booking

Apartment rates

The apartment rates are per apartment and per day.
Packages include programs per application or per person.
The prices include VAT.
Please see the details of the apartments.


It is possible to book certain room types. Wishes for certain
rooms type and floors are at our disposal. Of course, we try to fulfill your wishes as far as possible.

Included services

Bed linen and towels, change after 7 days, additional padding / blankets possible (please ask at the cafe)
satellite TV, wireless internet
Fully equipped kitchen (oven, dishwasher, fridge with freezer, coffee machine, water cooker and kitchen utensils, …)
Each apartment has a balcony or several balconies, partial balcony and loggia
Ski cellar with dryer for skiing boots
Parking (partially covered)

Additional Charges

Breakfast buffet Adults € 12 Children up to 3 years free Children up to 10 years € 9,- –

Your reservation

We guarantee your reservation until 7 pm. Please contact us for a later arrival.

Arrival and departure

We want to clean your room thoroughly before you get it. Therefore, it is not ready until 13:00.
On the day of departure, the room is available until 10:00 am.


We accept Mastercard, Visacard, American Express, EC card or cash.

Down payment

For a binding reservation we ask you for a deposit of 20% of the total amount. The deposit must be paid within 10 days of receipt of the written reservation confirmation. Bank connection: Osttiroler Volksbank; IBAN: AT584073000030002885, BIC OVLIAT21XXX The total amount is due upon arrival. Methods of payment: Bank transfer, ATM, Mastercard, Visa, cash on site

Cancellation conditions

… there can always come something in between! We recommend you to takea travel cancellation insurance. For example, you can complete such a European Travel Insurance . Only written cancellations are valid. Up to 30 days before arrival is free of charge. From 30 days – 7 days before arrival we charge 80% of the total amount. From 7 days before arrival, not showing up, late arrival / early departure we charge 100% of the total. The Austrian Hotel Contract Conditions apply. Place of performance Sillian, court Lienz in Osttirol.

Tourist tax

The tourist tax is collected all year by the municipality of Heinfels and is currently € 2, – per person / night.
Children & amp; Adolescents up to the age of 15 are free.


Our rates are inclusive rates and include the tax rate on accommodation services.

Price List

When a new price list is published, an existing price list loses its validity. The
Statutory value-added tax.
Price differences in the individual price categories arise only by size, equipment
And location of the rooms or the booking of packages. All other services are the same.

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